Website suspensions occur generally for one of two reasons;
1) Invoice was unpaid
2) Abuse of the server
1) Invoice was unpaid
In the case of web site suspendion for non payment, this is according to our Terms of Service located at http://www.andrechelle.com/tos.htm
Invoices are sent out on the 1st of the month. If your invoice does not have a zero balance prior to the 15th of the month, your website is suspended. If the invoice is not paid prior to the 20th of the month, your website may be terminated and turned over to collections at the end of the month. There are penalties and fees associated with suspensions and terminations. Please review them at the above link.
2) Abuse of the server
Abuse can be anything from a script on your website hogging system resources; a script used to maliciously attack the server; a script used for spamming other addresses or any combination of the above.
Under these situations, websites are suspended pending investigation. Once the investigation is completed your site MAY be re-enabled with removed files; re-enabled with NO files; or terminated. If accounts are terminated due to abuse of the system, these files and logs may be turned over to authorities for further prosecution.
There are NO REFUNDS for terminated accounts. In fact, many times there are additional administration fees invoiced to a client in order to fix the problems they have incurred on the server.
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