The fastest way to get help is to use our help desk support ticket system.

If you send a direct email to Andrechelle, expect 1-2 WEEKS to get a reply, if at all. Because spammers try to use common sense email addresses, the "supportATandrechelle.com" mailbox has been discontinued. Direct emails to supportATandrechelle.com will not be seen. Direct emails to Andrechelle rarely get seen, as she receives in excess of (Well, we'll let your imagination run wild here!) emails per day.

Why is this a knowledgebase article? Because so many people say "I asked xx days ago about this and did not receive a reply". When asked, they admit they are not submitting a support ticket, but are sending requests directly to other email addresses. We feel it's important that people understand that if you need help, you need to use the help desk support ticket system.

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