Did you receive a message when you visit your site that it has been temporarily disabled, OR did you receive an email stating that your account has been suspended?

Accounts are suspended ONLY after several invoices are sent and attempts are made to reach you.  Invoices are emailed 28 days before the invoice is due.  Several reminders are sent as well.  If payment is not received or can not be processed on the due date, a past due invoice is sent.  A total of three (3) past due invoices are sent.  At 28 days past due, the account is suspended and a late fee assessed.  At 60 days past due, the account is removed from our server.

It is very important to keep your contact information on your hosting account on file.  To change any information,  log into the client area.

Remember, it is YOUR responsibility to keep your contact email address current.  It is also your responsibility to whitelist andrechelle.com so the invoices do not wind up in your spam folder.  And, ultimately, it is your responsiblity to check your billing history regularly as well as your due date.  Invoices are system generated and sent automatically, so if you do not recieve them, there is a problem with your email address.

Paying your bill in your client area will unsuspend the account.

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